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Coronavirus updates

By hoppaGo Marketing Team on March, 25 2020

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hoppaGo Marketing Team

Here at hoppaGo we take the safety of our customers incredibly seriously, and we hope that everyone is looking after themselves and staying safe.

With different countries' government advice changing constantly and impacting the ability to travel to and from those countries we are experiencing a very high level of contacts into our call centre.

During this period all of our team will be working from home and we will no longer be monitoring any calls coming in, but our hoppaGo agents will be ready to assist you via our ticketing system. Please submit your ticket through our Contact page and one of our hoppaGo agents will get back to you as quickly as possible.

In terms of cancellations, we want to help you through this stressful time and make this process as easy as possible:

  • We have very favourable cancellation terms already in place with the majority of our suppliers
  • We will only pass on charges that are passed on to us (in most cases charges are NIL if cancelled 48 hours prior)
  • Any other booking queries will be looked at on a case-by-case basis

If you have any queries regarding cancellations, please contact our Sales Team and they will be happy to assist you.

 


 

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