As a business, we are continuously looking at ways in which we can provide a more valuable and efficient service to our clients – that is why, as you may have noticed, we have changed our communications.
The numbers that you have been using up until now, 01483 804 808 and 01483 804 803, are no longer in service and currently have a recording on them advising of our new contact number, which is 01483 802 408. With this change, please ensure that your records are updated and that your staff are informed.
We know that any change can be frustrating, so we want you to understand the full reasons behind this change and why it will benefit you and your business.
The main reasons as to why we have made this change is because we as a company needed a way to have a clearer call logging process, so that we can better understand what our callers need assistance with. A better understanding helps us create a better interface and user experience for all our clients. With this in mind, it is important to listen to the menus carefully and select the most relevant options throughout.
When it comes to any complaints that you may need to log, it is better for both parties that we have all these discussions in writing, and for that reason our agents do no take calls about complaints, but there is a message explaining to the caller about how they go about logging a complaint. Remember that you can also reply to your ticket and check the status of any ticket you’ve raised with us through www.talktous.hoppago.com by entering in the ticket ID in question in the “My ticket status” form.
Now that you understand the ‘why’, you are probably wondering how this benefits you overall. Well, there are plenty benefits that come with this change, because, as we said, we want to make your experience with us the best possible.
Here are some of the top benefits of this communications change:
As you can see, we have given a lot of thought to this change and we hope that you can now understand the reasoning behind it all. Please remember to use the new number 01483 802 408 going forward to contact us, and we look forward to working with you again.
Please contact us for more information on our proposition